“Frequently Asked Questions”

Common Questions

1. Q: Is Sucheus available worldwide? A: Yes – we serve clients and providers in most countries.

2. Q: How does escrow work? A: Payment is held securely until the service is completed and confirmed (or after 45 days if no confirmation).
3. Q: Can I book remote services? A: Absolutely, many providers offer remote options (Zoom, email, etc.).
4. Q: What if the provider needs to change the date or hours? A: They can send a counter-proposal. You review and accept/reject.
5. Q: Do I need a business to become a provider? A: No, individuals are welcome.
6. Q: How long until I get paid as a provider? A: Every 2 weeks, after the 30-day clearance period.

7. Q: Is Sucheus safe? A: Yes – we prioritize safety through verified accounts, secure escrow payments (funds held until service completion), encrypted communications, dispute resolution process, and strict policies against fraud or off-platform deals. We verify vendor identities and tax details during approval. Always communicate and transact only on-platform.
8. Q: Are all vendors verified? A: All vendors must submit valid identification (e.g., passport/driver’s license) and tax identification number (SSN/EIN/ITIN or equivalent) during registration. Accounts are manually reviewed and approved by our team before they can list services. We do not allow unverified providers to accept orders. However, verification does not guarantee service quality—rely on reviews, portfolios, and your own judgment.

9. Q: How does escrow work on Sucheus? A: When you (client) pay, funds go into secure escrow. The vendor accepts the order (or after agreed adjustments). After service completion and your confirmation, payment releases to the vendor after 30 days. If no confirmation, it releases after 45 days (unless disputed). This protects both sides.

10. Q: What payment methods are accepted? A: PayPal and SWIFT/bank transfers. All transactions are secure and processed through trusted gateways.

11. Q: Who selects the location of service? A: The client selects remote or onsite and provides the location (if onsite) during booking. The vendor can propose changes (e.g., different address or remote only) when reviewing the order. Both must agree for the order to proceed.

12. Q: Do I need a business registration to become a vendor? A: No – individuals can list services. Just provide valid ID and tax ID.

13. Q: What if there’s a no-show (client or vendor)? A: For clients: Vendor may mark as completed or dispute if prep work was done. For vendors: Client can dispute. Communicate early via messages to avoid issues.

14. Q: How are reviews handled? A: Clients and vendors can leave reviews after completion. Reviews must be honest; fake/abusive ones can be removed. High ratings help visibility.

15. Q: Can I offer services in multiple categories? A: Yes – create separate listings for each service/category. Select main + sub-category for each.

16. Q: What happens if I violate platform rules (e.g., off-platform payments)? A: Accounts may be suspended or terminated. All deals must stay on Sucheus for protection and fees.

17. Q: Is there a mobile app? A: Currently web-based and mobile-responsive. App development planned—sign up for updates!

18. Q: How do I contact support? A: Use the Help Center form, email support@sucheus.com, or message via dashboard.

19. Q: Who is responsible for taxes on earnings from Sucheus? A: Vendors (service providers) are fully responsible for declaring and paying taxes on their earnings in their country of tax residency. Sucheus deducts only the platform fee (min $10 or 10% per transaction) but does not withhold income taxes, VAT/GST, or other taxes on behalf of vendors unless required by law in specific cases. Clients may face their own taxes (e.g., VAT on services received).

20. Q: Do vendors need to pay income tax on international earnings? A: Yes – if you’re a tax resident in your country (e.g., Nigeria residents pay personal income tax on worldwide income, including foreign earnings from Sucheus, at progressive rates up to ~25% as per recent reforms effective 2026). Report all income, convert foreign currencies to local currency using official rates, and deduct allowable business expenses. Non-residents are typically taxed only on locally sourced income.

21. Q: What about VAT, GST, or sales tax on services? A: Consumption taxes like VAT (EU/UK), GST (Australia, Canada, India), or similar apply to digital/cross-border services in many countries (>100 jurisdictions). As a vendor providing services internationally:
• You may need to register and charge/collect VAT/GST if your sales exceed thresholds in the client’s country (destination-based rules for digital services).
• Platforms like Sucheus do not automatically collect/remit these on your behalf (unlike some product marketplaces).
• For B2B clients, reverse charge may apply (client self-assesses tax). For B2C, you might need to handle it. Check rules in client countries—e.g., EU VAT for non-EU providers on digital services.

22. Q: What is withholding tax (WHT), and does it apply to Sucheus payments? A: Withholding tax is deducted at source by the payer (e.g., client or platform) before payment reaches you. Sucheus does not withhold WHT on vendor payouts. However:
• Some clients (e.g., US-based) may withhold up to 30% on payments to foreign vendors unless you provide a valid Form W-8BEN (claiming treaty benefits to reduce/eliminate it).
• In countries like the US, India, or others, clients might withhold if no treaty applies. Submit tax forms where required to minimize this.

23. Q: How do double taxation treaties help? A: Many countries have Double Taxation Agreements (DTAs/treaties) to prevent income being taxed twice (e.g., Nigeria has treaties with ~15 countries like the UK, Canada, France). If applicable, claim relief/credit in your home country for taxes paid abroad. Provide forms like W-8BEN to clients/platforms to benefit from reduced rates.

24. Q: As a Nigerian vendor, what new rules apply in 2026? A: Under Nigeria’s tax reforms (effective January 2026), residents must register for a Tax Identification Number (TIN), self-declare annual income (including foreign earnings from platforms like Sucheus), and pay personal income tax (progressive up to 25%). Convert earnings to Naira. Penalties apply for non-compliance. Foreign-sourced income is taxable for residents; non-residents pay only on Nigerian-sourced income.

25. Q: Do clients pay extra taxes when booking international services? A: Possibly – clients may owe VAT/GST on imported digital services (e.g., reverse charge in EU/UK for B2B; direct charge in some cases). In Nigeria, clients pay 7.5% VAT on certain platform fees or services. This doesn’t affect vendor payouts but may increase the total cost to the client.

26. Q: Should vendors register for taxes in other countries? A: Only if you trigger obligations (e.g., VAT registration thresholds in EU countries for digital services, or significant economic presence rules). Most freelancers/vendors report only in their home country unless sales volume is high in another jurisdiction. Avoid creating a “permanent establishment” abroad through prolonged onsite work.

27. Q: How should vendors track and report international income? A: Keep detailed records: earnings statements from Sucheus, invoices, payment proofs, currency conversions, expenses. Use tools like accounting software. File annual returns in your country (e.g., self-assessment in Nigeria). Sucheus provides earnings summaries for reporting.

28. Q: What if a client withholds tax on payment? A: Communicate early—provide tax forms (e.g., W-8BEN) to claim exemptions/reductions under treaties. If withheld, claim credit in your home country return to avoid double taxation.

Client-Focused Questions

1. Q: Can I cancel a service as a customer? A: Yes – you can cancel at least 24 hours before the scheduled start time. See our Cancellation Policy in the Guidelines for full details (may include fees or provider discretion for late requests). Cancel via your order page.

2. Q: How can I ask for a refund? A: If unsatisfied, use the “Dispute” button on your order page within 21 days of completion (or expected completion). Describe the issue, upload evidence (photos, videos, messages), and submit. Our team investigates and may issue a full/partial refund from escrow if valid. Refunds outside disputes are rare and at provider discretion.

3. Q: How can I dispute a charge? A: Click “Dispute” on the order page within 21 days. Provide a detailed description and evidence. Disputes are handled internally first (we mediate). Avoid external chargebacks if possible, as they may complicate escrow release and violate terms.

4. Q: How can I report a vendor? A: Use the “Report” button on the vendor’s profile, service listing, or order page. Select the reason (e.g., poor service, inappropriate behavior, policy violation) and provide details/evidence. Our moderation team reviews reports promptly and may suspend or remove the vendor if violations are confirmed.

5. Q: What if the vendor doesn’t show up or completes poor work? A: Document everything (messages, photos). Dispute within 21 days with evidence. We investigate and can withhold/release funds accordingly. Leave an honest review to help others.

6. Q: Can I communicate with the vendor before booking? A: Yes – use in-platform messaging on the service page to ask questions. All agreements and payments must stay on-platform.

7. Q: What happens if I need to reschedule? A: Contact the vendor via messages to discuss. They can propose changes to date/time/hours/location. If both agree, update the order. Rescheduling after acceptance may require mutual consent.

Vendor-Focused Questions

1. Q: When do I get paid as a vendor? A: Payments release from escrow 30 days after client confirmation of completion. You receive payouts every 2 weeks for any cleared funds (those past the 30-day hold). Platform deducts min $10 or 10% commission first.

2. Q: Can I cancel a service as a vendor? A: Yes – but only before starting, and ideally with client agreement via messages. Cancel via your order page (notify client). Late cancellations may affect your ratings/reputation. If you can’t fulfill, propose changes or cancel early to minimize impact.

3. Q: How do I handle order adjustments? A: When you receive an order, review details (date, hours, location). Accept as-is or propose edits (changes may recalculate price). Send back to client for approval. Once both accept, order is active.

4. Q: What if a client disputes my service? A: You’ll be notified and can respond with your evidence (messages, photos, completion proof). We review both sides impartially and decide on fund release/refund. Cooperate fully for faster resolution.

5. Q: Can I set my own prices and availability? A: Yes – set hourly rates per service and block unavailable dates in your calendar. Updates to listings take 24 hours for approval and don’t affect existing orders.

6. Q: How do I get more bookings? A: Complete your profile (bio, photos, portfolio), respond quickly, deliver great work for positive reviews, consider Featured Listings (contact support), and stay active.

7. Q: Do I need a business to become a provider? A: No, individuals are welcome.